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How do I effectively deal with non-English speaking customers?

In a recent loss control class I taught in Albuquerque, NM for the PIA Western Alliance, this was one of the many excellent questions that was raised. In the subsequent discussion, a number of great...

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“Take the kid off my policies”…what should your insurance agency do?

Recently, a long time agency associate from Pennsylvania contacted me and during our conversation, he advised that one of his customers (a lawyer) contacted his agency and instructed the CSR to take...

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In Few Years, Social Network Data May Be Used in Underwriting

This is an excerpt from an Insurance Journal article written on October 13, 2011 by Young Ha. “The insurance industry is paying increasing attention to what people and businesses post on social...

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